In the heavy engineering industrial sector numerous technical
standards, ISO (International Standards Organisation) in
particular, exist which invariably contain a glossary of terms
providing definition within the context of the standard.
However, there is a high level of ambiguity surrounding
common terminology and limited consistency across these
Our case study company Silcar Pty Limited (Silcar) has
recognised the opportunity to strategically expand its business
into the provision of high value services to assist clients with the
management of large and complex technical assets in heavy
industry and essential service utilities. The strategic
development of a knowledge management capability enables
Silcar to take-on larger scale, higher value added and more
flexible asset performance management propositions across a
diverse range of industry, client and geographical situations.
This research paper explores the concepts that support this
capability and discusses the approach taken to achieve the
vision of consistency on language.