Governance of Interoperability in Intergovernmental Services - Towards an Empirical Taxonomy
Herbert Kubicek
High quality and comfortable online delivery of governmental
services often requires the seamless exchange of data between
two or more government agencies. Smooth data exchange, in
turn, requires interoperability of the databases and workflows in
the agencies involved. Interoperability (IOP) is a complex issue
covering purely technical aspects such as transmission
protocols and data exchange formats, but also content-related
semantic aspects such as identifiers and the meaning of codes as
well as organizational, contractual or legal issues. Starting from
IOP frameworks which provide classifications of what has to be
standardized, this paper, based on an ongoing research project,
adopts a political and managerial view and tries to clarify the
governance of achieving IOP, i.e. where and by whom IOPstandards
are developed and established and how they are put
into operation. By analyzing 32 cases of successful
implementation of IOP in E-Government services within the
European Union empirical indicators for different aspects of
governance are proposed and applied to develop an empirical
taxonomy of different types of IOP governance which can be
used for future comparative research regarding success factors,
barriers etc. Full Text
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