Training People to Use Automation: Strategies and Methods

John Barnett

Automation is being introduced into the workplace more and more frequently, and more and more people are learning to use automated systems. However, many people tend to exhibit patterns of behavior towards automation which influences how they use it, or if they use it at all. Often, these behavior patterns can either negate the advantages of automation, or allow automation to lead people into precarious situations. This paper discusses some of these common behavior patterns and how training may help people avoid their negative consequences. It also includes a suggested automation training strategy to help training developers design training programs for automated systems that takes user attitudes towards automation into account.

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