Process Performance Measurement for E-Government: A Case Scenario from the German Ministerial Administration
Oliver Thomas, Christian Seel
During the last years, the realization of the E-Government driven benefits was in the center of interest at various public administrations. The article at hand outlines a process driven approach for the evaluation of technology-based performance impacts. From the German perspective, existing concepts of performance evaluation are concretized for the case scenario of the German Plan Approval Procedures.